We do have return policy of 14 days. However, Buyers are requested to make thorough inspection before they make a decision to purchase. If the items reach there in damaged condition it has to be reported with proof like pictures and additional supporting documents so that we can verify and make necessary insurance claim.

If you have to return items returning Shipping and Handling fees are the responsibility of buyers. In order for the return to be accepted buyer has to inform it within 14 days and valid reason and proof has to be provided.

All items are shipped within two business days via standard Courier like EMS, Aramex, DHL, FedEx etc. Right now, DHL is our preferred shipping method.  Shipping charge is calculated on the basis of shipping weight after packing.The rates are standard provided by courier services. Insurance is included in the shipping cost.

In case the product you’ve purchased is out of stock (which is unlikely) we will inform you immediately. We will do our best to make the product available to you as soon as possible. We will let you know the time frame. If you choose not to wait for the new one you can ask for money back or choose another product.

Handling charges are courtesy of Shakya Handicraft. Buyers do not have to pay handling charges.